Terms of Sales
General conditions of sale - Kelapa
Date updated: May 30, 2018
This website www.kelapa.fr (the "Website") is published by the company KELAPA, Société Anonyme Simplifiée Unipersonelle with a capital of 4000 euros, whose head office is located at 296 Chemin des Aludes, 83270 St Cyr sur Mer, France, registered in the Toulon Trade and Companies Register, under number 808 372 633 00026, and whose intra-community VAT number is FR 13 808 392 633 ("Kelapa")
Phone: 06 46 10 13 18
To contact us by email: firstname.lastname@example.org
These general conditions of sale (the “general conditions”) are concluded between Kelapa and any non-commercial natural person (“you”) wishing to make a purchase on the Website.
Kelapa reserves the right to modify its general conditions at any time. They will be applicable as soon as they are put online.
The products governed by these general conditions are those which appear on the Website and which are indicated as sold and shipped by Kelapa (“the products”). They are offered within the limits of available stocks.
The essential characteristics of the Products are described with the greatest possible accuracy.
The prices of the Products are indicated in Euros, all taxes included. They take into account VAT and any reductions applicable on the day of the order.
Product prices are exclusive of delivery costs (postage, packaging and preparation of the package according to the amounts in force). The amount of delivery costs will be specified before validation of the order. If one or more taxes or contributions, in particular environmental, were to be created or modified, up or down, this change may be reflected in the selling price of the Products on the Website and on the various sales media.
However, a price cannot be modified once your order has been modified.
4 The command
4.1 Registration and validation of the order
Once your basket has been validated, vuos will have to choose the address and the delivery method, and validate your payment method, this last step formalizing the sales contract with Kelapa.
Any order implies acceptance of the prices and descriptions of the Products available for sale.
Kelapa will acknowledge receipt of your order as soon as it is validated by sending you an email in which you will find a link to these General Conditions.
In certain cases, particularly for non-payment, incorrect address or any other problem with your account, Kelapa reserves the right to block your order until the problem is resolved.
In case of unavailability of the ordered product, you will be informed by email. The cancellation of the order for this Product and its possible refund will then be made, the rest of the order remaining firm and final.
5 Payment terms
You can pay for your order:
- By credit card: Carte Bleue, Visa, MasterCard via the PayPal system (without the need for a PayPal account).
- With your PayPal account. By choosing to pay via PayPal, you will automatically be directed to your PayPal account. Once the PayPal payment has been validated, you can complete your order on the Website.
The service times indicated below relate to deliveries of products in Metropolitan France.
You have the right to choose the delivery method:
- Home delivery by Colissimo
6.1 Delivery by Colissimo:
The packages are shipped by Colissimo, delivery is made 2 to 4 days from the delivery of your package of Products to La Poste. Delivery is made by La Poste. The deadlines indicated by La Poste are not guaranteed by Kelapa during certain periods of high activity and in the event of a strike by La Poste.
7 Right of withdrawal and exchange
7.1 Right of withdrawal and terms of return
You have a right of withdrawal of fourteen (14) days from the date of receipt or withdrawal of your order. During this period, you can return the Products without having to justify reasons, nor to pay a penalty.
All products may be subject to withdrawal, except those excluded by law in article L121-21-8 of the Consumer Code, for example, products that have been unsealed and which cannot be returned for hygiene reasons (eg open boxes).
Products must be returned intact and complete.
To exercise your right of withdrawal, you can use the withdrawal form to be completed here. Kelapa will acknowledge receipt of your withdrawal by email.
You must then return the Products to Kelapa no later than 14 (fourteen) days following receipt of your order by post to the following address: 296 Chemin des Aludes, 83270 St Cyr sur Mer.For return cost.